Terms & Privacy

Cancellation & Changes

We start working on your order as soon as we receive your order. Orders cannot be modified or cancelled within 48 hours of the shipping date.

Damages

Our mission is to make sure that you receive the finest products in a perfect condition with no damage. For this, we package and ship your basket with utmost care. If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement.

Substitution

We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gifts. Our objective is to always send gifts as shown. However, sometimes situations arise where this is not possible. We want to become a part of your life and build a long term relationship with you.

Undelivered items

There are times when we attempt delivery and the gift is undelivered. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left on the porch, and so on.

If a gift is undelivered, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

  • For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery will be made.
  • If the sender does not wish to reattempt delivery, the base cost of the gift less the 20% handling and restocking fee & original delivery charge will be refunded to the purchaser.

If we are unable to make arrangements for re-delivery within 30 days of the return, the gift will be considered abandoned.

Exchanges & return

Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, however, may be exchanged at our head office. Exchanges are valid for 30 days from the order date and are subject to a 15% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable.

Food safety

Please note that food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.

Privacy

Your privacy is of the utmost importance to us. We do not sell or share your information with third parties. We may employ outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties. If you have any further questions regarding our privacy policy or email practice, please contact us any time by either phone or email.